Apple has locked me out of my developer account (UPDATED)
Update 2019, Nov 22: Apple reached out and resolved the placement.
I’ve been not able to get right of entry to my Apple developer account since August. When I attempt to get right of entry to any phase of the developer portal, just like the beta downloads web page or the certificate regulate panel, I am getting redirected to a touch shape that reads “Need assistance with accessing your developer account?”. My developer crew doesn’t display up in Xcode anymore. I’m additionally not able to control certificate or ship builds of my employer’s developer crew apps whilst logged in to my developer account in Xcode as it says it’s “disabled for security reasons”. The push notification provider denies any requests I make to it. Back when the problem first started, I crammed out that shape and were given a case quantity (20000057023991), with the promise that toughen would get again to me “in one to two business days”.
After about two weeks of ready, I made up our minds to name developer toughen, which sounds simple, however I couldn’t to find any telephone quantity to achieve them anyplace at the public phase of the developer web page. The most effective technique to get at the telephone with developer toughen is to seek advice from a web page inside the developer portal the place you’ll be able to input your telephone quantity for them to name you later. The drawback is that I couldn’t even seek advice from that web page as it additionally redirected me to the aforementioned touch shape.
Determined to get any person at the telephone, I used my employer’s developer account with the intention to achieve the telephone toughen web page, the place I entered my quantity. Developer toughen then known as me, and I gave my earlier case quantity to a pleasing individual at the different finish of the telephone, who defined that my case were escalated to a manager, who then escalated it to their manager, and that I might listen again from them “soon”. This was once in mid September. In early October, I known as once more and was once instructed I might obtain an e mail explaining the placement, I haven’t.
More just lately, I attempted calling once more and were given to speak with a manager, who mentioned I might be getting an e mail with directions to get my get right of entry to restored. During the decision, they instructed me my developer account is these days “inactive”. I adopted up over e mail a pair of days later and were given a generic reaction that “the internal team is still investigating the issue” and thanking me for my endurance.
Like I discussed sooner than, the issue started in August. So some distance I’ve attempted each imaginable non-public communique channel sooner than deciding to make this tale public. It’s price bringing up that I didn’t get any e mail or name from Apple caution about any type of motion being taken in opposition to my developer account. Apple all the time says that “running to the press doesn’t help”. Unfortunately, they haven’t replied by any means, even if I attempted attaining out via inner contacts that I’ve. So your best option I’ve left now could be to “run to the press”.
I’ve examine builders having their accounts close down for every type of alleged causes. The most up-to-date case took place to my pal Ying, who were given his account terminated for “fraud”, which he didn’t dedicate. After he shared his tale publicly, Apple reinstated his account.
In my case, I imagine that’s no longer what took place, since my apps are nonetheless within the App Store, ChibiStudio was once even featured just lately (after I used to be already locked out). The drawback is that I’m successfully no longer within the developer program anymore. I will’t generate provisioning profiles for my iOS apps, I will’t ship push notifications, I will’t even touch developer toughen, rather then by means of the usage of that shape I’m all the time redirected to.
Until closing week, I used to be nonetheless ready to add new builds to the App Store and notarize my apps, however now there’s a brand new developer settlement and I will’t settle for it as a result of I will’t get right of entry to that phase of the developer portal, because of this I’m not able to add new builds to the App Store or notarize Mac apps, which is a demand if you wish to send apps for Catalina.
To give a short lived evaluation of the have an effect on this has:
- My app ChibiStudio has been within the App Store since 2016, and it these days has greater than 100,000 lively customers. I will’t unlock updates of the app till this factor is mounted.
- My app AirBuddy, which I launched previous this yr, has tens of hundreds of customers. I will’t notarize new builds of the app, because of this I will’t replace it.
- The unofficial WWDC app for macOS, which is open-source and in addition has tens of hundreds of customers, is an especially treasured useful resource for lots of Apple builders. I’m not able to archive, signal and notarize the app for distribution with out get right of entry to to my developer account, because of this I’m not able to replace it.
Besides leaving my customers out at the hours of darkness if I’m not able to supply them with updates, this additionally significantly affects my source of revenue, and the source of revenue of my pal who makes the drawings for ChibiStudio.
I’m no longer certain if this can be a planned act by means of Apple or some type of trojan horse (I be mindful going through a an identical factor a couple of years in the past, however it most effective lasted a pair of days). I see no explanation why for my developer account to be blocked. I’m no longer writing malware, I’m no longer misusing endeavor certificate like some corporations had been, I’m no longer acting any scams (like many apps are), I’m simply an indie developer seeking to make just right merchandise.
I’ve been an Apple developer since 2008 and feature been publishing apps to the App Store since 2013. Apple has made tens of hundreds of bucks with what I pay for the developer program plus the 30% lower they take from my gross sales. I do know that’s no longer a lot for them, however to me it’s.
I would really like for any person from Apple to achieve out and give an explanation for what’s going down, and ideally repair the problem in order that I will stay transport my apps to stay my customers satisfied.
Apple, is there the rest I will do to get my account unlocked in order that I will get again to paintings?